Moving the cable , disconnecting the box , then reconnecting is very easy. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Country. Virgin Media;. You’ll see an amber light on the front of the TV Box. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. A Virgin Media wall socket is simply a point of entry into your home. The second two black cables are from a satellite dish, used by. Sometimes there is no wall box, just a trailing cable. There are 10 types of people: those. Really important:. Would. 3. The RJ11 sockets will be redundant. Hi, Just moved in to a new property, and the cable comes from the opposite side of the room to where we want the Hub/TiVo box. My Virgin Media App. We all know and love the internet and TV services that can enter our homes through entry points. Once you have the adapter, you can use it to plug your phone into your hub. As I'm moving it back to the original location, is. Aug 16, 2014. 2. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Always assuming the cable will reach to the BT junction box of course. on 03-01-2022 18:08. I will send you a PM to confirm your details so this can. 3 2. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. The cable terminates on a box indoors wherever you want it, within reason. . WPA3 encryption) and a 2. • Connect the end of the 1. (knowledge is power) Sun 05-Jan-14 12:53:34. Account - Mobile. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. New Euro outlet. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. into the Virgin Media socket on your wall. Very Insightful Person. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. This means that the broadband router can be installed at either location and both will need ADSL filters. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. All the sockets are put in for you if they do not exist already e. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. My Virgin Media App. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. This is the point where Openreach's responsibility for the line. on 10-02-2023 10:41. Solved: Hi - I need the Broadband wall socket and telephone socket moved. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If it’s not a technical issue you need help with then we’re here to support you on. Options. TV & FM Radio Sockets. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. But I have no Virgin Media Wall socket in my house. Surrey. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Connect the Hub’s power cable with the blue tab. Simplistic way will be running cable round the top of the skirting mate. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. 01/09/14 - 13:14 #2. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 2: Seeker. My problem, like many others is the main phone line is in one room and the hub in another. So simple, the Virgin connectors are crimped to the cable so it took no time at all. I therefore need to get the virgin internet from the front room to the offic. It will look something like this. We can certainly get a move of the. Perfectly safe to remove it. Step 2: Order your Sky Broadband service. You should be able to do it on a call to CS. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Go to Account settings, then Account details b. Step 2: Order your TalkTalk Broadband service. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. All you need is a set of Powerline adaptors. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. I don't have a virgin media wall socket and this is stressing me out. Or if the other end of the white cable is in a more useful. Not had any success calling. Security. the street is enabled for the service. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. So, a 50 minute broadband, TV and phone. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. You’ll then be able to use your same old phone to make. Adduxi. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. I can’t take it off by myself so I called 0800 953 9500. Account - Mobile. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. #1. Plug the cables into the Hub. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. You’ll find this on the base of the Hub unless you’ve changed it. BT no longer charges a 'broadband cease charge'. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Best to wait for a VM staff member to get to your post in 2 or 3 days time. Has anyone else experience this an. Options. Account - Cable. Sky will credit your account with up to £100 if Virgin charges you termination fees. Chris. Pop the power cable into a nearby plug socket, and turn it on. My VM Router is is my office adjacent to hall. An Ethernet cable – The. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. the box should be inside your house. This seemed to be standard procedure for any phone fault reported. I've gone for Veetop Flat Ethernet Cables 1. on 17-03-2023 15:45. OR. VM want £99 to move it. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. As the Hub starts up, it'll need to connect to the Virgin. No, any cables within the house can be touched as much as the householder wants to touch them. However, I do not have any of the specified wall sockets available. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. Switched On Families. When you place your order, we'll let you know. You’ll then be able to use your same old phone to make. Connect a pair into pins A & B. Re: Move Virgin wall socket - Virgin Media Community - 5409168. It’s a leasehold converted flat in the loft flat (I. we’ve just moved in to our new house. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. I have had - 5266681. Forum; Apps. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. But this is provided you already have an undamaged Virgin Media socket. Re: Moving virgin media wall socket. Tudor. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. It should be free of charge. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. You need to use one of these and run it upstairs using proper ethernet cable (cat5). Connect the end of the 1. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. on 17-12-2022 10:39. 3. 2 hours ago. I am not currently a virgin media customer. You arnt getting any Internet to the switch. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The box and cables may have been removed by the previous occupiers. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Very poor advice. On the day of activation, connect your new router to the master phone socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. OR. . You could get up to £200 paid off. I've got a new hub 5 and want to take advantage of it on my pc. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. A new secure password will be generated for you. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). Tudor. Location. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. i. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. I've spoken to Virgin who have said yes along with £99. Both Sky and Virgin Media will be reluctant to let you go. Turn on and start the hub. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. . I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. I'm a Very Insightful Person, I'm here to share knowledge. Reply. I have only got one rectangular shaped white socket (Shown as below) but it seems old. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The agent said I’ll need an eng. Sign in to My Virgin Media a. 3. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. The only phone socket available is the TEL1 socket on the back of the VM hub. The one thats on the bottom is the one you need for Virgin. I was told when purchasing the broadband package that f. We would like to show you a description here but the site won’t allow us. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. All the sockets are put in for you if they do not exist already e. Tudor. Ethernet cable is faintly easy to hide. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Both Sky and Virgin Media will be reluctant to let you go. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. 1 ACCEPTED SOLUTION. The Passphrases of the SSIDs must match. Virgin Media M125 Fibre Broadband. Click & Collect. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Last edited: 21 Jul 2010. Following the installation and verification of its functionality, you can browse the web or. It is one of the largest. Thank you. Here you’ll find all the help you need for Virgin Media related problems and issues. Step by step guide to self installing your Virgin Media broadband Hub 4. I had 2 plugs and 2 bulbs in my old property - with no issues. This will allow a RJ11 socket at the telephone. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. From April 2023 that will change, Ofcom said today. Networking and WiFi. The steps that the Virgin. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Manage Your Account. Country. I will assist you on getting this done for you. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. 0 Kudos. Up to speed. We would like to show you a description here but the site won’t allow us. See where this Helpful. Options. Summary of Contents for Virgin Media Virgin TV V6. Didn't have to pay Virgin to move my box to the other side of the room, I just ran the new cable under the edge of the carpet to the new location and connected it up. 2. 4 Kudos. Firmly push the end of the cables into the sockets. You can also visit our page on how to book an engineer to learn more. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. If you don't have the cabling then call the pre-installs team on 0800 052 1734. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. Fibre phone Adaptor - different rooms. My dad bought the 1gbps package and arranged the delivery for - 5273209. 4. The only phone socket available is the TEL1 socket on the back of the VM hub. Behold the power of Powerline. Where you go, TV 360 goes (if there’s internet). BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. To get the cable removed or reburied, I'll need to get. Following the installation and verification of its functionality, you can browse the web or. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. No confirmation received so just rang now and there is no record of the appointment. Account - Cable. on 20-02-2023 11:46. Estonia and the Netherlands have already switched. Press and hold the WPS button on the larger Wifi Booster forThe master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Push the white cable with the black label into the Hub. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. I’ve got. I understand that I - 5136713. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. . Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. Step 3: Plug in your Virgin Media Hub on the go-live date. They will respond here in a few days. If you need a new wall socket, the engineer will install this for you during the appointment. I then unplugged the Pod and plugged it back in again and then it worked. The wall box may be branded with the logos of an old cable TV company (not VM). In your Stream kit you’ll find everything you need to get the Stream box up and running. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. -a power cable for the hub's adapter. I really want to sign up now before I move into. 0a output. can someone contact me about moving a TV point please. Re: Move socket. Turn on your TV and get connected. Plus, again optionally, a cable will be run to a phone socket for the phone service. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. How about using a 10m RJ11 to RJ11 telephone cable. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Even sitting in the room above the router, the WiFi was dreadful. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Or a VM person will sort it for you when they get here in a day ot two. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Push it firmly on. Router Plugin Port. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. VM will move the socket for £25, probably cheaper than an electrician. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. Like the TV cable we have too. Tech Chatter. on 19-04-2022 19:46. We only have the Open reach Master socket 5C. " The hub is upstairs as previously said. on 27-10-2022 09:24. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. 1. 24-03-2021 05:06 PM. Hope this helps, I'm sure another poster will answer your question. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have gone to VM several times but keep getting told I would need to move my. If you look into the back of your Hub, you'll see a port. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. At least spell your title correctly jeezus . g. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. QuickStart, set up and connections. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. • Take the red-banded end of the isolator cable and push it. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). #4. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I can only find the TV socket. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. There is an access panel in the ceiling for pipes and cables. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. We appreciate you reaching out to us for this query. You can also check for a loose cable as not all properties have a socket. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Ultrafast Broadband. makey Established Member. 22/11/12 - 11:50 #6. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Everything is converted to specialised triple screened coaxial cable. You may still need to pay an activation fee, but some deals will offer activation for free. Step 2: Order your TalkTalk Broadband service. Manage Your Account. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. Firstly a 6 metre run along the living room wall. I will send a private message - watch out for the purple envelope inviting you in. We need to remove the box inside aswell to decorate. Then push the connector VM have provided over the screw thread. The wi-fi performance of VM's hub's, however, is generally rated as poor on here no matter where it is located. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. The wall socket is - 5109379 - 2. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. It is a RJ11 connector on the TEL1 phone socket on the hub. - 5250024• Connect the ends of the 1. The cable could be hidden within, or behind, furniture. - 5266634. Remember, have your Virgin Media network name and WiFi password ready. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Thank you for posting and for joining this thread regarding home phone switchover. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. When your number transfers, your BT socket will go dead. When you’re booking your move, let us know if you want to choose a new package for your new home. If you can get Quickstart, you can choose one of two delivery options. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. SSL coax is extremely versatile and can be used in several applications.